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Shipping Info

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Do you ship to addresses outside of the US?

We currently operate 3 web stores, including the US, EU and UK. The US webstore currently ships to the US, Canada, Australia and New Zealand. The EU ships to the EU, and the UK ships to the UK. You can switch to the store which will ship to your terr

When will my game ship?

Within the US, most in-stock games ship within 7 business days. You'll have the option to select a shipping method within the cart. The shipping times indicate how long the package will be traveling to you once it is packed and picked up by the mail

I pre-ordered a game. When will it be available?

Please note that release dates vary by country due to variations in worldwide shipping times.

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

Our shipping policies are dependent on the territory where we are shipping the package. For US customers we will ship all in-stock items as soon as the order is placed and then hold the remainder of the order until all items are in stock. For Canadia

My games shipped separately. Will I be charged again for extra shipping?

No, we never add charges to your order after you've placed it. Depending on availability of games and necessary shipping box sizes, your order may ship in multiple packages. This is a service we provide to ensure that your games arrives as soon as po

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

We're sorry to hear that you are being asked to pay additional fees. We have pre-paid the charges and this is likely in error. Please send an email to [email protected] with your order number as well as a picture or receipt for any ad