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Shipping Info

Do you ship to addresses outside of the US?

We currently operate 3 web stores, including the US, EU and UK. The US web store currently ships to the US, Canada, Australia and New Zealand. The EU ships to the EU, and the UK ships to the UK. You can switch to the store which will ship to your ter

When will my game ship?

Most orders for only in-stock games ship within 7 business days. Orders will be held until all items are available to ship. Placing an order with all in stock items will result in the fastest service. Including a pre-ordered item along with in-stock

I pre-ordered a game. When will it be available?

Release dates vary by country due to variations in worldwide shipping times. Dates listed are the expected street dates for the games, when they're likely to be found in local retail stores. While we aren't always able to perfectly time the shipping

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

Orders will be held until all items are available to ship. Placing an order with all in stock items will result in the fastest service. Including a pre-ordered item along with in-stock items will delay the shipment.

My games shipped separately. Will I be charged again for extra shipping?

No, we never add charges to your order after you've placed it. While we'll usually hold an order until everything can ship together, your order may ship in multiple packages. Your account will reflect a partial or complete shipment.

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

We're sorry to hear that you are being asked to pay additional fees. We have pre-paid the charges and this is likely in error. Please send an email to [email protected] with your order number as well as a picture or receipt for any ad

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

If you see this message in your account after you place your order, it simply means that you won't be able to order a copy of it again right now. We're either out of additional stock, or its a pre-ordered promotional item that you can't add to your c

I'm receiving an error message that "items in your cart can't be shipped to your location". Can this be fixed?

We're sorry to hear that you're receiving an error message when attempting to check out. Please follow the steps below to place your order if possible. 1) Ensure that you are on the correct website for your shipping location. 2) Check your shipping a

Is free shipping available for my order?

***Please note that if you are an approved retailer ordering directly through the retailer account, you aren't eligible for the Renegade Rewards program, but free shipping will be automatically applied for orders over $1,500.