All collections

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

We're sorry to hear that you are being asked to pay additional fees. We have pre-paid the charges and this is likely in error. Please send an email to [email protected] with your order number as well as a picture or receipt for any additional fees you've paid to receive your package from FedEx. We will look into this further while we work with FedEx directly to resolve the issue. 

We are very sorry for the inconvenience and appreciate your patience and understanding/

Was this article helpful?
Yes
No