Renegade Games Studios Customer Support

Do you ship to addresses outside of the US?

When will my game ship?

I pre-ordered a game. When will it be available?

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

My games shipped separately. Will I be charged again for extra shipping?

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

I'm receiving an error message that "items in your cart can't be shipped to your location". Can this be fixed?

Is free shipping available for my order?

Is shipping available to Switzerland or Norway?

Shipping Info

My shipment is incomplete or included the wrong items. What should I do?

Can I return or exchange a game from my order?

How long does it take to refund or cancel my order?

I need help with my Amazon.com order. Can you help me?

I don't see my coupon code applied to my order. Can you help?

My game arrived with missing or damaged pieces. What should I do?

My game box arrived damaged. Do you sell replacements?

My puzzle arrived with missing pieces. What should I do?

My G0B-L1N/Eradibot Card is missing. Is a replacement available?

My copy of Doggy Go is missing Equipment Cards. Can I receive replacements?

My first edition copy of Proving Grounds is too difficult. What can I do to win?

Where can I find a copy of the Power Rangers Deck-Building Game Flying Higher Expansion "SEARCH" Player Aid Card?

My Astral Vortex card was misprinted. What can I do?

My Warp's Edge tokens arrived with printing on only one side. Is this a misprint?

My copy of Robo Rally: Transformers is missing 7 Energon Cubes. What should I do?

Replacement Parts

Returns/Exchanges/Replacements

Can I buy individual promo cards?

How can I find RPG events near me?

How can I find an online RPG to join?

How can I find or host a tournament for Vampire: The Masquerade Rivals?

How do I join the Renegade Affiliate Program?

How do I receive payments from the Renegade Affiliate Program?

Why are my Renegade Reward Points less than expected?

What is the Play Renegade program?

I've been approved for the Play Renegade Program. Where do I access the PDFs?

Who can I contact with a Play Renegade Program question?

Play Renegade Program

What are Renegade Rewards?

Renegade Rewards Program FAQ's

Renegade Rewards Program

Programs and Rewards

I placed an order but don't see it in my account. Why is it missing?

I am moving, how do I change my address for a pre-order?

When I pre-order a game, when will I be charged?

How do I unsubscribe from text messages?

How do I unsubscribe from emails?

How do I create an account?

How can I add to or edit my existing order?

I see an item on the web store but I can't add it to my order. Why does this happen?

Account Management

Can I return my STL file for a refund?

How do I download my STL file?

I'm having trouble downloading my STL. What should I do?

STL Files

How do I download my PDF?

I'm having trouble downloading my PDF. What should I do?

I purchased a PDF pre-order from the website. When will I be able to download it?

I live in a country Renegade doesn't ship to, can I purchase PDFs from your webstore?

Can I return my PDF for a refund?

How do I redeem my Humble Bundle code?

What is the "Bonus Content" I see added to my account?

My PDF isn't working quite right. What can I do?

Where can I find a PDF of a rule book?

PDF Information

PDFs and STLs

Can I set up a wholesale account with Renegade Game Studios?

How do I create a Verified Retailer account?

How do I order Heroscape OP kits?

Do retail store copies of RPGs include access to a PDF?

Retailer Account Information

Where can I find more information about the Power Rangers Roleplaying Game?

Where can I find answers to G.I. JOE Roleplaying Game questions?

Do I need to purchase a game separately on Roll20 in order to play it on that platform?

WHAT IS THE GUARDIAN SYSTEM?

Where can I find more information about My Father's Work?

Is the new Crusaders: Thy Will Be Done - Divine Influence Expansion compatible with the original game?

Where can I find the Power Rangers Deck-Building Game FAQ?

Where can I find the G.I. JOE Deck-Building Game FAQ?

Where can I find the Transformers Deck-Building Game FAQ?

Where can I find more information about Heroscape?

How do I report a bug in the My Father's Work App?

Where can I learn more about your upcoming Kickstarter?

I never received my Kickstarter rewards. Can you help me?

Kickstarter Information

Game Specific FAQ's

I'd like to support a local game store. How do I find a store near me?

How can I submit my game idea for your consideration?

How do I request a game donation for my local group?

Does Renegade Game Studios utilize AI generated artwork or writing in its games?

How do I request review copies of the games?

Does Renegade Game Studios have any job openings?

Do all the players in a Roll20 game need to purchase the game and subscription to Roll20?

Where can I find information about Heroscape Organized Play?

Where can I find information about upcoming releases?

What are the Renegade Community Guidelines?

When will I receive a reply to the customer service email I sent?

General Questions

What Currency Is Displayed on Your Website?

Having Trouble Logging Into Your Account?

We display prices in the currency that corresponds to the region from which your order will ship. Here’s how it works:. USD (U.S. Dollars):All items shipping from our U.S. location are shown in USD. This includes orders placed from:. The United State

We display prices in the currency that corresponds to the region from which your order will ship. Here&#x2019;s how it works:<ul data-start="248" data-end="701"><li data-start="248" data-end="440">USD (U.S. Dollars): All items shipping from our U.S. location are shown in USD. This includes orders placed from:<ul data-start="374" data-end="440"><li data-start="374" data-end="395">The United States</li><li data-start="398" data-end="408">Canada</li><li data-start="411" data-end="424">Australia</li><li data-start="427" data-end="440">New Zealand</li></ul></li><li data-start="442" data-end="569">GBP (British Pounds): Items available on our UK-specific website and shipping from our UK warehouse are shown in GBP.</li><li data-start="571" data-end="701">EUR (Euros): Items ordered through our EU-specific website and shipping from our Netherlands warehouse are shown in EUR.</li></ul>If you&apos;re unsure which site or currency applies to your order, feel free to contact our support team &#x2014; we&apos;re happy to help!

We're sorry to hear you're having trouble accessing your account. If you've requested a password reset but didn’t receive the email, it's possible that your email system rejected the message. If this happens, don’t worry — we’re here to help!. Check

We&apos;re sorry to hear you&apos;re having trouble accessing your account. If you&apos;ve requested a password reset but didn&#x2019;t receive the email, it&apos;s possible that your email system rejected the message.If this happens, don&#x2019;t worry &#x2014; we&#x2019;re here to help!<h3 data-start="372" data-end="392" id="what-you-can-do">What You Can Do:</h3><ol data-start="393" data-end="1117"><li data-start="393" data-end="493">Check your spam or junk folder to make sure the password reset email didn&#x2019;t get filtered out.</li><li data-start="494" data-end="946">Ensure you&apos;re on the correct version of our website for your location. Our regional websites are not connected, so accounts created on one site will not work on another.<ul data-start="681" data-end="946"><li data-start="681" data-end="794">For example, if you created an account on our U.S. site, it won&#x2019;t work on the UK or EU sites, and vice versa.</li><li data-start="798" data-end="946">To switch to the correct version of the site, click the appropriate country flag in the top left corner of the website and select your region.</li></ul></li><li data-start="947" data-end="1117">If you&apos;re still unable to log in, <a data-start="984" data-end="1073" rel="noopener" target="_new" href="https://renegadegamestudios.com/customer-service">contact our customer service team</a>, and we&#x2019;ll be happy to assist you directly.</li></ol><h3 data-start="1119" data-end="1139" id="how-we-can-help">How We Can Help:</h3>In cases where the reset email can&#x2019;t get through, our team can manually reset your password and provide you with a temporary one so you can log in and access your account again.We apologize for any inconvenience this may cause and truly appreciate your patience and understanding.Need help right now? <a data-start="1445" data-end="1522" rel="noopener" target="_new" href="https://renegadegamestudios.com/customer-service">Click here to contact us.</a>

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