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Account Management

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I placed an order but don't see it in my account. Why is it missing?

The most common reason this happens is if you had logged in as a guest when you placed your order. Please reach out to us here with your order number so that we can look into the issue and move it over to your account if necessary. Sometimes, an orde

I am moving, how do I change my address for a pre-order?

In most cases, we won't be able to update your address for in-stock items. Orders begin processing as soon as you place your order. For pre-orders we will update addresses whenever possible to ensure the correct delivery. If you might be moving soon,

When I pre-order a game, when will I be charged?

You will be charged immediately when you place your order.