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Account Management

I placed an order but don't see it in my account. Why is it missing?

The most common reason this happens is if you had logged in as a guest when you placed your order. Please reach out to us here with your order number so that we can look into the issue and move it over to your account if necessary. Sometimes, an orde

I am moving, how do I change my address for a pre-order?

In most cases, we won't be able to update your address for in-stock items. Orders begin processing as soon as you place your order. For pre-orders we will update addresses whenever possible to ensure the correct delivery. If you might be moving soon,

When I pre-order a game, when will I be charged?

You will be charged immediately when you place your order.

How do I unsubscribe from text messages?

Simply reply to our text with the message "STOP" and you'll be unsubscribed.

How do I unsubscribe from emails?

Scroll to the very bottom of our email message and you'll find a clickable link that says "Unsubscribe". Click there for options!

How do I create an account?

To create an account, simply click the appropriate link below depending on your shipping location and fill out the information requested. US/CA/AU/NZ: https://renegadegamestudios.com/login.php?action=create_account. EU: https://eu.renegadegamestudios

How can I add to or edit my existing order?

Thank you for your order! Unfortunately, we aren't able to add any additional items to an order once it has been finalized. Please carefully review your order before submitting it. Our in-stock game orders automatically start processing almost immedi

I see an item on the web store but I can't add it to my order. Why does this happen?

If a game isn't currently available to buy, you will still see it listed on our page for your reference. In some cases, you'll see "Out of stock" listed on the page or the "Add to cart" button may simply not be available. In both these cases, we don'