Renegade Games Studios Customer Support

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You will be charged immediately when you place your order.

When I pre-order a game, when will I be charged?

Account Management

What is the Play Renegade program?

I've been approved for the Play Renegade Program. Where do I access the PDFs?

Play Renegade Program

What are Renegade Rewards?

Renegade Rewards Program FAQ's

Renegade Rewards Program

I placed an order but don't see it in my account. Why is it missing?

I am moving, how do I change my address for a pre-order?

How do I unsubscribe from text messages?

How do I unsubscribe from emails?

Where can I find more information about the Power Rangers Roleplaying Game?

Where can I find answers to G.I. JOE Roleplaying Game questions?

How can I find RPG events near me?

How can I find an online RPG to join?

How do I redeem my Humble Bundle code?

Roleplaying Games

My game arrived with missing or damaged pieces. What should I do?

My game box arrived damaged. Do you sell replacements?

My d4 RPG die is misprinted. What should I do?

My puzzle arrived with missing pieces. What should I do?

My G0B-L1N/Eradibot Card is missing. Is a replacement available?

My copy of Doggy Go is missing Equipment Cards. Can I receive replacements?

Are Proving Grounds Replacement Cards still available?

Where can I find a copy of the Power Rangers Deck-Building Game Flying Higher Expansion "SEARCH" Player Aid Card?

My Astral Vortex card was misprinted. What can I do?

My Warp's Edge tokens arrived with printing on only one side. Is this a misprint?

Replacement Parts

My shipment is incomplete or included the wrong items. What should I do?

Can I return or exchange a game from my order?

How long does it take to refund or cancel my order?

Returns/Exchanges

Do you ship to addresses outside of the US?

When will my game ship?

I pre-ordered a game. When will it be available?

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

My games shipped separately. Will I be charged again for extra shipping?

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

Shipping Info

How do I download my PDF?

I'm having trouble downloading my PDF. What should I do?

I purchased a PDF pre-order from the website. When will I be able to download it?

I live in a country Renegade doesn't ship to, can I purchase PDFs from your webstore?

Can I return my PDF for a refund?

How do I use my Humble Bundle code?

What is the "Bonus Content" I see added to my account?

PDF Information

Do all the players in a Roll20 game need to purchase the game and subscription to Roll20?

Do I need to purchase a game separately on Roll20 in order to play it on that platform?

Roll20

Can I set up a wholesale account with Renegade Game Studios?

How do I create a Verified Retailer account?

Retailer Accounts

How can I find or host a tournament for Vampire: The Masquerade Rivals?

I'd like to support a local game store. How do I find a store near me?

How can I submit my game idea for your consideration?

I need help with my Amazon.com order. Can you help me?

WHAT IS THE GUARDIAN SYSTEM?

How do I request a game donation for my local group?

How do I report a bug in the My Father's Work App?

Where can I find more information about My Father's Work?

Can I buy individual promo cards?

Is the new Crusaders: Thy Will Be Done - Divine Influence Expansion compatible with the original game?

When I pre-order a game, when will I be charged?Updated a year ago