Returns/Exchanges/Replacements

Articles

My shipment is incomplete or included the wrong items. What should I do?

We're sorry to hear about this issue with your order! If you have ordered large or many items, your order may arrive in multiple packages. For shipments to our EU/UK customers, some pre-ordered items are currently shipping as soon as they are availab

Can I return or exchange a game from my order?

Please carefully review your order before submitting it. Our in-stock game orders automatically start processing almost immediately once you confirm the order. Most orders can't be caught in time to make any changes before they ship. You may return a

How long does it take to refund or cancel my order?

Once we receive your refund request, please allow 2 business days for us to respond and approve the request. Once we've issued you a refund for an order, we'll send you an email to let you know. Your Renegade Game Studios account should immediately s

I need help with my Amazon.com order. Can you help me?

We're sorry to hear that you need assistance with an order you placed through Amazon.com. If your game arrived with missing or damaged pieces due to a manufacturing error, please check out our article here for more information!. If the game was damag

I don't see my coupon code applied to my order. Can you help?

We're sorry to hear that you weren't charged as expected. Please reach out to us here with your order number and the coupon code you would like to have applied to the order. We'll be happy to apply the code to the order if possible and issue a refund