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My shipment is incomplete or included the wrong items. What should I do?Updated 7 months ago

We're sorry to hear about this issue with your order! If you have ordered large or many items, your order may arrive in multiple packages.  

For shipments to our EU/UK customers, some pre-ordered items are currently shipping as soon as they are available and may not be held for the full shipment to be ready. 

If you believe something was missed or an extra sent by mistake, or if a package may have been lost or stolen, please let us know right away so that we can work with our shipping partner on a solution. We're happy to help!

Please fill out this form, being sure to include your order number if available. Please allow a few days for a response as we work with our shipping partner to track down your package or reship it if necessary.

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