Renegade Games Studios Customer Support

We&apos;re sorry to hear about this issue with your order! If you have ordered large or many items, your order may arrive in multiple packages. &#xA0;For shipments to our EU/UK customers, some pre-ordered items are currently shipping as soon as they are available and may not be held for the full shipment to be ready.&#xA0;If you believe something was missed or an extra sent by mistake, or if a package may have been lost or stolen, please let us know right away so that we can work with our shipping partner on a solution. We&apos;re happy to help!Please <a href="https://renegadegamestudios.com/customer-service" rel="noopener noreferrer" target="_blank">fill out this form</a>, being sure to include your order number if available. Please allow a few days for a response as we work with our shipping partner to track down your package or reship it if necessary.

We're sorry to hear about this issue with your order! If you have ordered large or many items, your order may arrive in multiple packages. For shipments to our EU/UK customers, some pre-ordered items are currently shipping as soon as they are availab

My shipment is incomplete or included the wrong items. What should I do?

Returns/Exchanges/Replacements

Can I buy individual promo cards?

What is the Play Renegade program?

I've been approved for the Play Renegade Program. Where do I access the PDFs?

Play Renegade Program

What are Renegade Rewards?

Renegade Rewards Program FAQ's

Renegade Rewards Program

I placed an order but don't see it in my account. Why is it missing?

I am moving, how do I change my address for a pre-order?

When I pre-order a game, when will I be charged?

How do I unsubscribe from text messages?

How do I unsubscribe from emails?

How do I create an account?

How can I add to or edit my existing order?

I see an item on the web store but I can't add it to my order. Why does this happen?

Account Management

Where can I find more information about the Power Rangers Roleplaying Game?

Where can I find answers to G.I. JOE Roleplaying Game questions?

How can I find RPG events near me?

How can I find an online RPG to join?

Do all the players in a Roll20 game need to purchase the game and subscription to Roll20?

Do I need to purchase a game separately on Roll20 in order to play it on that platform?

How can I find or host a tournament for Vampire: The Masquerade Rivals?

WHAT IS THE GUARDIAN SYSTEM?

Where can I find more information about My Father's Work?

Is the new Crusaders: Thy Will Be Done - Divine Influence Expansion compatible with the original game?

Where can I find the Power Rangers Deck-Building Game FAQ?

Where can I find the G.I. JOE Deck-Building Game FAQ?

Where can I find the Transformers Deck-Building Game FAQ?

Where can I find more information about Heroscape?

Roleplaying Games

Can I return or exchange a game from my order?

How long does it take to refund or cancel my order?

I need help with my Amazon.com order. Can you help me?

How do I report a bug in the My Father's Work App?

My game arrived with missing or damaged pieces. What should I do?

My game box arrived damaged. Do you sell replacements?

My d4 RPG die is misprinted. What should I do?

My puzzle arrived with missing pieces. What should I do?

My G0B-L1N/Eradibot Card is missing. Is a replacement available?

My copy of Doggy Go is missing Equipment Cards. Can I receive replacements?

My first edition copy of Proving Grounds is too difficult. What can I do to win?

Where can I find a copy of the Power Rangers Deck-Building Game Flying Higher Expansion "SEARCH" Player Aid Card?

My Astral Vortex card was misprinted. What can I do?

My Warp's Edge tokens arrived with printing on only one side. Is this a misprint?

Replacement Parts

Do you ship to addresses outside of the US?

When will my game ship?

I pre-ordered a game. When will it be available?

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

My games shipped separately. Will I be charged again for extra shipping?

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

I'm receiving an error message that "items in your cart can't be shipped to your location". Can this be fixed?

Is free shipping available for my order?

Shipping Info

Can I return my STL file for a refund?

How do I download my STL file?

I'm having trouble downloading my STL. What should I do?

STL Files

How do I download my PDF?

I'm having trouble downloading my PDF. What should I do?

I purchased a PDF pre-order from the website. When will I be able to download it?

I live in a country Renegade doesn't ship to, can I purchase PDFs from your webstore?

Can I return my PDF for a refund?

How do I redeem my Humble Bundle code?

What is the "Bonus Content" I see added to my account?

My PDF isn't working quite right. What can I do?

Where can I find a PDF of a rule book?

PDF Information

PDFs and STLs

Can I set up a wholesale account with Renegade Game Studios?

How do I create a Verified Retailer account?

Retailer Accounts

I'd like to support a local game store. How do I find a store near me?

How can I submit my game idea for your consideration?

How do I request a game donation for my local group?

Does Renegade Game Studios utilize AI generated artwork or writing in its games?

How do I request review copies of the games?

Does Renegade Game Studios have any job openings?

General Questions

My shipment is incomplete or included the wrong items. What should I do?Updated a year ago