All collections

My shipment is incomplete or included the wrong items. What should I do?

We're sorry to hear about these issues with your order! We often send games as soon as they are available, so your order may arrive in multiple packages.  For the most up-to-date information about when pre-ordered games will be available please check out our Release Dates Page here.

If you believe something was missed or an extra sent by mistake, or if a package may have been lost or stolen, please let us know right away so that we can work with our shipping partner on a solution. We're happy to help!

Please fill out this form, being sure to include your order number if available. Please allow a few days for a response as we work with our shipping partner to track down your package or reship it if necessary.

Was this article helpful?
Yes
No