Renegade Games Studios Customer Support

<div data-block="true" data-editor="42afo" data-offset-key="6db36-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6db36-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6db36-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">For the most up-to-date information about our upcoming releases, please check out our US Release Dates Page&#xA0;<a href="https://renegadegamestudios.com/releasedate" rel="noopener noreferrer" target="_blank">here.</a> The dates listed are the expected street dates for the games, when they&apos;re likely to be found in local retail stores. While we aren&apos;t always able to perfectly time the shipping of our pre-order copies, we do our best to send them in time to arrive on or just before the street date.<br><br>Release dates are subject to change as we receive updated information about when containers of games are going to arrive in our warehouses.</span></span></div><p><br></p><p><em>Please note that release dates vary by country due to variations in worldwide shipping times.</em></p></div><div data-block="true" data-editor="42afo" data-offset-key="2tnd0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2tnd0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2tnd0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="42afo" data-offset-key="bpcks-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="bpcks-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br></div></div><div data-block="true" data-editor="42afo" data-offset-key="5i6fb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Please note that release dates vary by country due to variations in worldwide shipping times.

I pre-ordered a game. When will it be available?

Shipping Info

What is the Play Renegade program?

I've been approved for the Play Renegade Program. Where do I access the PDFs?

Play Renegade Program

What are Renegade Rewards?

Renegade Rewards Program FAQ's

Renegade Rewards Program

I placed an order but don't see it in my account. Why is it missing?

I am moving, how do I change my address for a pre-order?

When I pre-order a game, when will I be charged?

How do I unsubscribe from text messages?

How do I unsubscribe from emails?

Account Management

Where can I find more information about the Power Rangers Roleplaying Game?

Where can I find answers to G.I. JOE Roleplaying Game questions?

How can I find RPG events near me?

How can I find an online RPG to join?

How do I redeem my Humble Bundle code?

Roleplaying Games

My game arrived with missing or damaged pieces. What should I do?

My game box arrived damaged. Do you sell replacements?

My d4 RPG die is misprinted. What should I do?

My puzzle arrived with missing pieces. What should I do?

My G0B-L1N/Eradibot Card is missing. Is a replacement available?

My copy of Doggy Go is missing Equipment Cards. Can I receive replacements?

Are Proving Grounds Replacement Cards still available?

Where can I find a copy of the Power Rangers Deck-Building Game Flying Higher Expansion "SEARCH" Player Aid Card?

My Astral Vortex card was misprinted. What can I do?

My Warp's Edge tokens arrived with printing on only one side. Is this a misprint?

Replacement Parts

My shipment is incomplete or included the wrong items. What should I do?

Can I return or exchange a game from my order?

How long does it take to refund or cancel my order?

Returns/Exchanges

Do you ship to addresses outside of the US?

When will my game ship?

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

My games shipped separately. Will I be charged again for extra shipping?

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

How do I download my PDF?

I'm having trouble downloading my PDF. What should I do?

I purchased a PDF pre-order from the website. When will I be able to download it?

I live in a country Renegade doesn't ship to, can I purchase PDFs from your webstore?

Can I return my PDF for a refund?

How do I use my Humble Bundle code?

What is the "Bonus Content" I see added to my account?

PDF Information

Do all the players in a Roll20 game need to purchase the game and subscription to Roll20?

Do I need to purchase a game separately on Roll20 in order to play it on that platform?

Roll20

Can I set up a wholesale account with Renegade Game Studios?

How do I create a Verified Retailer account?

Retailer Accounts

How can I find or host a tournament for Vampire: The Masquerade Rivals?

I'd like to support a local game store. How do I find a store near me?

How can I submit my game idea for your consideration?

I need help with my Amazon.com order. Can you help me?

WHAT IS THE GUARDIAN SYSTEM?

How do I request a game donation for my local group?

How do I report a bug in the My Father's Work App?

Where can I find more information about My Father's Work?

Can I buy individual promo cards?

Is the new Crusaders: Thy Will Be Done - Divine Influence Expansion compatible with the original game?

I pre-ordered a game. When will it be available?Updated a year ago