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My shipment is incomplete or included the wrong items. What should I do?

We're sorry to hear about this issue with your order! If you have ordered large or many items, your order may arrive in multiple packages. For shipments to our EU/UK customers, some pre-ordered items are currently shipping as soon as they are availab

Can I return or exchange a game from my order?

Please carefully review your order before submitting it. Our in-stock game orders automatically start processing almost immediately once you confirm the order. Most orders can't be caught in time to make any changes before they ship. You may return a

How long does it take to refund or cancel my order?

Once we receive your refund request, please allow 2 business days for us to respond and approve the request. Once we've issued you a refund for an order, we'll send you an email to let you know. Your Renegade Game Studios account should immediately s