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My shipment is incomplete or included the wrong items. What should I do?

We're sorry to hear about these issues with your order! We often send games as soon as they are available, so your order may arrive in multiple packages.  For the most up-to-date information about when pre-ordered games will be available please check

Can I return or exchange a game from my order?

Please carefully review your order before submitting it. Our in-stock game orders automatically start processing almost immediately once you confirm the order. Most orders can't be caught in time to make any changes before they ship. You may return a

How long does it take to refund or cancel my order?

Once we receive your refund request, please allow 2 business days for us to respond and approve the request. Once we've issued you a refund for an order, we'll send you an email to let you know. Your Renegade Game Studios account should immediately s