Renegade Games Studios Customer Support

<div data-block="true" data-editor="h4oh" data-offset-key="esno5-0-0" id="isPasted"><div data-offset-key="esno5-0-0"><span data-offset-key="esno5-0-0"><span data-text="true">Thanks for the interest in running Heroscape Organized Play. &#xA0;Our hub for that is now the Heroscape Battle Network.&#xA0;</span></span><a href="https://playheroscape.renegadegamestudios.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="esno5-1-0"><span data-text="true">https://playheroscape.renegadegamestudios.com/</span></span></a></div></div><div data-block="true" data-editor="h4oh" data-offset-key="3suan-0-0"><div data-offset-key="3suan-0-0"><span data-offset-key="3suan-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="h4oh" data-offset-key="cb9om-0-0"><div data-offset-key="cb9om-0-0"><span data-offset-key="cb9om-0-0"><span data-text="true">This is where you&#x2019;ll register to be an organizer, create events, run events, and order any prize support. After you&#x2019;ve created an account and applied to be an organizer it takes a day or two to be approved. Then you&#x2019;re all set up to list and run your events.</span></span></div></div><div data-block="true" data-editor="h4oh" data-offset-key="4kked-0-0"><div data-offset-key="4kked-0-0"><span data-offset-key="4kked-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="h4oh" data-offset-key="91b2g-0-0"><div data-offset-key="91b2g-0-0"><span data-offset-key="91b2g-0-0"><span data-text="true">Once approved, you can order available OP items using the following steps on the Battle Network page:</span></span></div></div><ol><li data-block="true" data-editor="h4oh" data-offset-key="85qk6-0-0"><div data-offset-key="85qk6-0-0"><span data-offset-key="85qk6-0-0"><span data-text="true">Log in to your Battle Network account</span></span></div></li><li data-block="true" data-editor="h4oh" data-offset-key="4csm-0-0"><div data-offset-key="4csm-0-0"><span data-offset-key="4csm-0-0"><span data-text="true">Select &quot;REWARDS&quot; at the top of the page</span></span></div></li><li data-block="true" data-editor="h4oh" data-offset-key="8rgl2-0-0"><div data-offset-key="8rgl2-0-0"><span data-offset-key="8rgl2-0-0"><span data-text="true">Make sure that your store is selected in the top right corner under &quot;Who?&quot;</span></span></div></li><li data-block="true" data-editor="h4oh" data-offset-key="djp14-0-0"><div data-offset-key="djp14-0-0"><span data-offset-key="djp14-0-0"><span data-text="true">Scroll down the rewards page and you should see the kits available near the bottom.</span></span></div></li><li data-block="true" data-editor="h4oh" data-offset-key="e9i59-0-0"><div data-offset-key="e9i59-0-0"><span data-offset-key="e9i59-0-0"><span data-text="true">Add items to your cart</span></span></div></li><li data-block="true" data-editor="h4oh" data-offset-key="18e2c-0-0"><div data-offset-key="18e2c-0-0"><span data-offset-key="18e2c-0-0"><span data-text="true">Visit your cart by clicking the cart icon on the top right of the page to begin the checkout process</span></span></div></li></ol><div data-block="true" data-editor="h4oh" data-offset-key="2a3et-0-0"><div data-offset-key="2a3et-0-0"><span data-offset-key="2a3et-0-0"><span data-text="true">Please reach out to&#xA0;</span></span><a href="mailto:organizedplay@renegadegames.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2a3et-1-0"><span data-text="true">organizedplay@renegadegames.com</span></span></a><span data-offset-key="2a3et-2-0"><span data-text="true">&#xA0;if you have any additional questions and we&apos;ll do our best to get you set up.</span></span></div></div>

Thanks for the interest in running Heroscape Organized Play.  Our hub for that is now the Heroscape Battle Network. https://playheroscape.renegadegamestudios.com/This is where you’ll register to be an organizer, create events, run events, and order a

How do I order Heroscape OP kits?

Retailer Account Information

Do you ship to addresses outside of the US?

When will my game ship?

I pre-ordered a game. When will it be available?

If I order a pre-order game and an in-stock game at the same time, when will each item ship?

My games shipped separately. Will I be charged again for extra shipping?

FedEx is charging me additional customs fees to deliver my order to Canada. What should I do?

My order says "Unfortunately this product is no longer for sale so it cannot be reordered". Will I receive it?

I'm receiving an error message that "items in your cart can't be shipped to your location". Can this be fixed?

Is free shipping available for my order?

Shipping Info

My shipment is incomplete or included the wrong items. What should I do?

Can I return or exchange a game from my order?

How long does it take to refund or cancel my order?

I need help with my Amazon.com order. Can you help me?

I don't see my coupon code applied to my order. Can you help?

My game arrived with missing or damaged pieces. What should I do?

My game box arrived damaged. Do you sell replacements?

My puzzle arrived with missing pieces. What should I do?

My G0B-L1N/Eradibot Card is missing. Is a replacement available?

My copy of Doggy Go is missing Equipment Cards. Can I receive replacements?

My first edition copy of Proving Grounds is too difficult. What can I do to win?

Where can I find a copy of the Power Rangers Deck-Building Game Flying Higher Expansion "SEARCH" Player Aid Card?

My Astral Vortex card was misprinted. What can I do?

My Warp's Edge tokens arrived with printing on only one side. Is this a misprint?

My copy of Robo Rally: Transformers is missing 7 Energon Cubes. What should I do?

Replacement Parts

Returns/Exchanges/Replacements

Can I buy individual promo cards?

How can I find RPG events near me?

How can I find an online RPG to join?

How can I find or host a tournament for Vampire: The Masquerade Rivals?

How do I join the Renegade Affiliate Program?

How do I receive payments from the Renegade Affiliate Program?

Why are my Renegade Reward Points less than expected?

What is the Play Renegade program?

I've been approved for the Play Renegade Program. Where do I access the PDFs?

Who can I contact with a Play Renegade Program question?

Play Renegade Program

What are Renegade Rewards?

Renegade Rewards Program FAQ's

Renegade Rewards Program

Programs and Rewards

I placed an order but don't see it in my account. Why is it missing?

I am moving, how do I change my address for a pre-order?

When I pre-order a game, when will I be charged?

How do I unsubscribe from text messages?

How do I unsubscribe from emails?

How do I create an account?

How can I add to or edit my existing order?

I see an item on the web store but I can't add it to my order. Why does this happen?

Account Management

Can I return my STL file for a refund?

How do I download my STL file?

I'm having trouble downloading my STL. What should I do?

STL Files

How do I download my PDF?

I'm having trouble downloading my PDF. What should I do?

I purchased a PDF pre-order from the website. When will I be able to download it?

I live in a country Renegade doesn't ship to, can I purchase PDFs from your webstore?

Can I return my PDF for a refund?

How do I redeem my Humble Bundle code?

What is the "Bonus Content" I see added to my account?

My PDF isn't working quite right. What can I do?

Where can I find a PDF of a rule book?

PDF Information

PDFs and STLs

Can I set up a wholesale account with Renegade Game Studios?

How do I create a Verified Retailer account?

Do retail store copies of RPGs include access to a PDF?

Where can I find more information about the Power Rangers Roleplaying Game?

Where can I find answers to G.I. JOE Roleplaying Game questions?

Do I need to purchase a game separately on Roll20 in order to play it on that platform?

WHAT IS THE GUARDIAN SYSTEM?

Where can I find more information about My Father's Work?

Is the new Crusaders: Thy Will Be Done - Divine Influence Expansion compatible with the original game?

Where can I find the Power Rangers Deck-Building Game FAQ?

Where can I find the G.I. JOE Deck-Building Game FAQ?

Where can I find the Transformers Deck-Building Game FAQ?

Where can I find more information about Heroscape?

How do I report a bug in the My Father's Work App?

Where can I learn more about your upcoming Kickstarter?

I never received my Kickstarter rewards. Can you help me?

Kickstarter Information

Game Specific FAQ's

I'd like to support a local game store. How do I find a store near me?

How can I submit my game idea for your consideration?

How do I request a game donation for my local group?

Does Renegade Game Studios utilize AI generated artwork or writing in its games?

How do I request review copies of the games?

Does Renegade Game Studios have any job openings?

Do all the players in a Roll20 game need to purchase the game and subscription to Roll20?

Where can I find information about Heroscape Organized Play?

Where can I find information about upcoming releases?

What are the Renegade Community Guidelines?

General Questions

How do I order Heroscape OP kits?Updated 4 months ago